Terms of Service

Returns & Refunds

Returns/Refunds. We strive to ensure all our customers are 100% satisfied with our products and service, so please let us know within 48 hours of receiving your order if you have received a damaged product or an incorrect item so that we can do everything in our power to make it right whether it be to replace, refund, or exchange the product in question.

We will gladly refund your purchase on:

  • Any product that is defective, damaged, or contaminated. We do not receive credit for grocery or personal care items unless they are damaged before purchase, defective, or contaminated before the expiration date. We cannot resell returned grocery item and personal care items. Therefore, we cannot accept returns for refund, exchange, or store credit on grocery or personal care items unless they are defective, damaged, or contaminated before purchase. A photo must be provided for the damaged item(s).
  • Products that have not been opened, tampered with and in their original packaging and condition.
  • Returns and exchanges may be subject to a restocking fee. We may request the item be returned before a refund or replacement has been issued on certain items and in some cases the cost of shipping of returning the item will be the customer’s responsibility. We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
  • We'll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error).
  • In-Store returns must be made within 5 days of purchase and accompanied with original receipt and valid identification

We will not accept returns/refunds on:

  • CBD products
  • Prepackaged and bagged bulk products
  • Products that have expired, if the product has expired while in customer possession
  • Special order products
  • Clearance and sale items are final and nonreturnable
  • Gift card sales are final

Shipping Information

Shipping. Our goal is to provide all of our customers with prompt service and a smooth, problem-free shopping experience. Usually, orders are shipped from our store or warehouse the same or next business day after the order is placed. We offer shipping options from UPS, USPS, and/or FedEx for a package transit time of 1–7 business days, depending on the method you choose and the ship-to zip code. We ship only to the 50 United States, US territories including APO/FPO, and Canada. [The estimated tax and shipping calculator, found on the Shopping Cart page, allows you to view the rates for each available shipping method.]

Bulk Food Items. Our bulk food products are sold by weight (i.e. "2.4 lb."), not volume (i.e. "quart bag"), and are packaged in random weight packages (i.e. five different quart bags of brown sugar will all be slightly different weights). You will probably not receive the exact amount of an individual bulk food item that you order, however, it will be very close. We adjust the weights and prices in the sales order based on the actual weight of the items in your package. Therefore, the final charge to your credit card may change slightly from the total shown at checkout; typically, it is a bit lower than the price at checkout, but it is never higher. We use an automated barcode system to help ensure every order is packed and shipped accurately.

Damaged Items. We make every attempt to package your order to avoid damage. However, when shipping glass products via a parcel service, damage can occur. If you receive any product that has been damaged in shipping, please notify us immediately at [email protected] You will receive a response from our customer service support team within 24 hours and we will replace the damaged product. Please do not consume any product if its glass jar is broken or cracked, rather, discard it. If we do not receive notification that you have received a damaged item within two days of receipt, no exceptions please, the return will not be refunded.

Lost or Stolen Packages. Shipments lost or misdirected in transit to the destination will be re-shipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at the customer’s expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. [You may track your package with the tracking number provided on your emailed receipt or in your “My Account”.]

Partial Shipping and Back Orders. On rare occasions, we may run out of stock on an item. This may cause a slight delay in shipment for your order. If an item you ordered is going to be back-ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. Here at BulkMore.com, we have a great relationship with our suppliers so we are usually able to get your products very quickly. If your back-ordered item(s) will arrive in a timely manner from the manufacturer, we will delay your shipping so we can send your order in its entirety. If your back-ordered item(s) will not arrive in a timely manner from the manufacturer, we will ship your partial order and automatically ship the back-ordered items as soon as they become available at no extra cost to you.

Missing Items. When receiving an order from our online store, if an item is missing from your order and you have not been notified that it is out of stock, please notify us within 48 hours. You will need to e-mail a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives. We cannot issue refunds, replacements, or store credits for items missing or damaged if more than 48 hours have elapsed after your order was delivered.

Shipping Meltable Items. Shipments with meltable items (such as chocolates) require special packaging during shipping to avoid melting. These shipments must arrive within two days to prevent melting. [There is a $2.95 charge for heat resistant packaging that we highly recommend to guarantee the meltable items are in perfect condition when they arrive to you and this is a single charge regardless of how many meltable items are in your cart. If you do not want to pay these extra charges, simply remove the meltable items from your cart and ground shipping will again become available.]

Credit Cards.  We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also take ATM (debit) cards.

Coupons. All coupons must be printed; we do not accept coupons in the form of photos, screenshots, or mobile device coupons. BulkMore does not accept coupons for other stores. We accept only manufacturer coupons. BulkMore reserves the right to refuse any coupons in its sole discretion. All coupons, including internet printed coupons, must follow standard industry format, which includes the listing of a serial number, a readable bar code, and expiration date. Manufacturer coupons printed off the internet must indicate they are a manufacturer coupon and must have a valid manufacturer’s address on the printed coupon. Coupons are not able to be doubled or tripled. Coupons retain no cash value; no cash back if a coupon exceeds the value of a product.

Privacy Policy

Your privacy is important to us, and it is BulkMore’s policy to respect your privacy regarding any information we may collect while operating our websites. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, and disclose and make use of personal information. The following outlines our privacy policy:

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. BulkMore may change its website privacy policy from time to time at its sole discretion.

Questions? If you have any questions or comments regarding this privacy policy, please e-mail us at [email protected].
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